Our Policies

Last updated: 28 Jan 2026

 

1. Agreement

By booking, purchasing, attending, or participating in any session at Form Haus Studio, you confirm that you:

• have read and understood these Terms & Conditions;

• agree to be legally bound by them; and

• agree to all linked policies, including:

    (a) Cancellation & No-Show Policy
    (b) Studio Rules & Safety (Home Studio)
    (c) Risk Warning, Waiver, Release & Health Declaration

    (d) Privacy Policy These Terms apply each time you attend.

 

2. Nature of services

Form Haus Studio provides private (1:1) and duet (2-person) Pilates sessions, including reformer and/or mat-based exercise. Pilates is a physical and recreational activity involving strength, resistance, balance, coordination, and movement, and participation carries inherent risks. No specific outcomes, results, or improvements are guaranteed.

 

3. Home-based studio disclosure

Form Haus Studio operates from a private residential home, not a commercial fitness facility. By attending, you acknowledge and agree that:

• you are entering private property as an invited guest;

• access is strictly limited to designated client areas and pathways;

• all other areas of the home are off-limits at all times;​

• you must comply immediately with any instructions given for safety, privacy, or household reasons;

• we may refuse or revoke access where we reasonably believe safety, privacy, or compliance is compromised.

 

4. Bookings

• All bookings must be made via Wix Bookings unless otherwise agreed in writing.

• Bookings are not confirmed until payment and required acknowledgements are completed.

• You must complete and accept the Risk Warning, Waiver & Health Declaration before your first session and re-accept every 6–12 months, or earlier if your health status changes.

 

5. Attendance & punctuality

• Please arrive 5–10 minutes early.

• Late arrival may result in a shortened session or refusal of entry where entry would disrupt the session or create a safety risk.

• If entry is refused due to lateness, the session will be treated as a late cancellation or no-show in accordance with the Cancellation Policy.

• You agree to follow all instructor directions and studio safety rules at all times.

 

6. Duet sessions

• Duet sessions involve shared participation with another client.

• You acknowledge that exercising in a shared session carries additional risks, including movements being modified to accommodate another participant.

• You are responsible for ensuring the other participant you attend with is suitable and compliant.

• To the extent permitted by law, we are not responsible for injury arising from the actions or limitations of another participant.

 

7. Payments, packages & expiry

• All sessions, packs, and memberships are non-refundable and non-transferable, and subject to stated expiry dates.

• Unused or expired sessions are forfeited unless required otherwise by Australian Consumer Law.

• Prices, schedules, and services may change at any time.

• Limited suspensions or holds may be granted at our discretion (for example, due to injury) and may require supporting documentation.

• Payment is required at the time of booking or purchase unless otherwise agreed.

• You authorise us and our payment processor to charge fees due under these Terms, including late cancellation and no-show fees.

• Failed payments may result in booking suspension until resolved.

 

8. Cancellations by us

We may cancel or reschedule sessions due to illness, equipment issues, weather, emergencies, household circumstances, or events beyond our reasonable control. Where we cancel a session, you will be offered a credit, reschedule, or refund (at our discretion), unless required otherwise by law.

 

9. Health, pregnancy & postpartum participation

You acknowledge and agree that:

• you are physically and medically able to participate;

• you will disclose all relevant medical conditions, injuries, surgeries, pregnancy or postpartum status, and limitations before participating and as they change;

• you will stop immediately and notify the instructor if you feel unwell, dizzy, short of breath beyond normal exertion, experience pain, bleeding, or unusual symptoms;

• you will not participate while ill, contagious, intoxicated, or impaired.

Pilates during pregnancy and postpartum carries additional risks, including joint instability, pelvic floor dysfunction, diastasis recti, balance changes, cardiovascular strain, and complications related to pregnancy or recovery. You acknowledge that:
• exercise modifications reduce but do not eliminate risk;

• you are solely responsible for ensuring you are medically fit to participate;

• we may require medical clearance, modify sessions, or refuse participation where reasonably necessary for safety.

 

10. Client responsibilities

You agree that you will:

• provide accurate and complete health information;

• follow all instructor directions;

• use equipment only as instructed;

• not use equipment unsupervised;

• act respectfully toward instructors, other clients, and the home environment.

 

11. Minors

Clients under 18 years of age are not permitted to attend sessions.

 

12. Refusal or termination of service

We reserve the right to refuse or discontinue services where we reasonably believe that:

• safety is compromised;

• instructions are ignored;

• behaviour is inappropriate or disruptive;

• health disclosures are withheld or inaccurate;

• payment obligations are not met.

 

13. Personal property

You bring personal belongings onto the premises at your own risk. To the maximum extent permitted by law, we are not responsible for loss, theft, or damage to personal property.

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14. Intellectual property

All programs, class formats, written materials, and website content remain the intellectual property of Form Haus Studio. Recording of sessions is not permitted without prior written consent.

 

15. Privacy

We handle personal information in accordance with our Privacy Policy.

 

16. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees or rights under the Australian Consumer Law that cannot legally be excluded. Where legally permitted (including for recreational services), liability for death or personal injury may be limited or excluded as set out in the Risk Warning, Waiver & Release.

 

17. Governing law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the exclusive jurisdiction of NSW courts.